Frequently Asked Questions

Milestone is a settlement solutions firm that assists plaintiffs like you as they prepare to receive their payment. Law firms partner with Milestone to provide plaintiffs with pioneering digital payment solutions. Milestone will work with you to navigate the payment process and aid you in planning how best to manage your funds for the future.

No, Milestone is a company that is independent from your law firm. The attorneys and law firms that have assisted you in pursuing your claim do not provide advice or assistance with regard to structured settlements, government benefits matters, or other financial or tax issues. The attorneys and law firms that have assisted you in pursuing your claim have not received any fee from Milestone.

Pathway is a digital platform created by Milestone. It is an accessible tool that facilitates a simple three step process to ensure your funds arrive faster, that a variety of secure payment method options are available, and that you have had an opportunity to decide if payment planning is right for you.

Milestone works with our partners to ensure that all data is handled safely and securely. The data housed in Pathway is supplied by your attorney and maintained by Milestone on secure servers. Any payee provided data in Pathway undergoes real-time security screening. For any additional security information, please contact us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you.

The email is a communication meant to notify you that your funds are available via Pathway. Please ensure you save this email as it has important information, including the below:

1. Your Milestone ID: This ID is needed to access Pathway. It will begin with ML- and be followed by numbers.

2. Information on how to reach Milestone if any issues are encountered during the Pathway process.

3. The option to opt out of using Pathway and receive a paper check in the mail.

Milestone sends all email communications to the email address provided by your representing attorney. The email communication will be from milestonepathway@email.milestonepathway.com or noreply@milestonepathway.com.

Follow these steps:

1. Search your email inbox for the terms “Pathway” and “Milestone”

2. Search your spam folder

If you are unable to locate the email after attempting the above steps, please contact us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you.

The Milestone ID (ML ID) is a unique identifier assigned to each payee. It is one of the required entries when accessing Pathway. Your ML ID can be located in your Pathway notification email. If you are unable to locate your ML ID, please contact us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you.

A  Distribution Statement, sometimes also referred to as a Closing Statement or Settlement Statement, is a document that describes the terms of a payee’s specific award. The statement provides a full breakdown of all fee deductions, the methodology used to calculate those amounts, along with the final net amount you can expect to receive. Your review and execution of this document is required before you are able to move forward in the distribution process.

You will access your Distribution Statement within the Pathway process. After review, please provide a digital signature and date at the bottom of the document. A written signature is not required.

While Pathway is the fastest and most convenient way to receive payment, it is not required. Opting out of Pathway can be accomplished by selecting the opt out link in your Pathway notification email. You can also elect to opt out by contacting us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you. Please be prepared to provide a mailing address in order to facilitate the mailing of a paper check.

There are financial strategies specifically designed for personal injury plaintiffs, like you, such as periodic payment plans, trusts and methods to comply with the income thresholds of government benefits programs. Milestone’s dedicated team of settlement planning consultants take a holistic approach to gather a complete understanding of your unique needs and goals in order to customize a plan best suited to you.

At Milestone, we are all about educating and empowering you to make the best decision for your future. Through no-obligation meetings, our settlement planning consultants will gather a complete understanding of your unique needs and goals in order to customize a tailored plan.

Settlement planning allows you the option to invest, making the most of your settlement and ensuring your settlement lasts for many years or to protect your income-based government benefits.

If you elect for settlement planning, your information will be placed into a queue. One of our settlement planning consultants will reach out via email within 3-5 business days from the time of selection to coordinate a time to discuss your specific needs over the phone.

Many settlement planning options require that funds do not go to you before the desired settlement planning option is chosen, so timing is very important. Please be sure to elect for settlement planning before selecting a payment method so your options are still available.

Payment types vary by case. The full list of Pathway supported payment types is as follows:

Direct Deposit
Virtual Mastercard
Zelle
PayPal
Paper Check

Once you elect a payment method, you can expect to receive payment within 1-10 business days. If those 10 days have lapsed and an update is needed, please contact us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you.

Other factors for payment timing may include:

Deposit rules for receiving banking institutions
Federal banking holidays

Milestone does not retain any banking information on file in order to protect your security. If you believe a selection or entry requires a revision, please contact us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you.

Once a selection is made, please allow 10 business days for the transfer to complete. If the payment has still not entered your account, please contact us at 1-800-897-3646 or via email at help@milestonepathway.com and a Solutions Team member will assist you.

With many of the payment methods available on Pathway, the processing time is often too fast to successfully stop payment once it has been submitted. Therefore, it is highly unlikely that we would be able to change your payment method once you have submitted your selection.